We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at newsheshoes11@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at newsheshoes11@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at newsheshoes11@gmail.com.

RETURN & REFUND POLICY

At New She Shoes, we want you to be completely satisfied with your purchase. If you receive an incorrect, damaged, or defective product, we are here to help.

RETURNS

• Returns can be requested within 14 days of delivery.
• The product must be unused, unworn, and in its original condition.
• The original packaging, tags, and accessories must be included.
• Products that have been worn, washed, damaged, or altered may not be eligible for return.

EXCHANGES

We offer exchanges for eligible products based on availability. If you need a different size or another product, please contact us within 14 days of delivery.

DAMAGED OR WRONG PRODUCT

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible and provide clear photos/videos of the product and packaging. We will review the issue and arrange a suitable solution.

REFUNDS

Once your returned product is received and inspected, we will notify you about the approval of your refund.

Approved refunds will be processed through the original payment method or another agreed method.

Shipping charges are non-refundable, unless the return is due to an error on our part or a defective product.

NON-RETURNABLE ITEMS

Items that are:

• Worn or used
• Damaged after delivery
• Missing original packaging or tags
• Returned after the 14-day return period

may not be accepted.

HOW TO REQUEST A RETURN

To request a return or exchange, contact us with:

Order Number
Customer Name
Reason for Return
Photos/Videos of the Product

Email: support@newsheeshoes.com
WhatsApp: +92 3XX XXXXXXX

Our team will guide you through the return process.

IMPORTANT

New She Shoes reserves the right to reject returns that do not meet the conditions mentioned above.

Thank you for shopping with New She Shoes.
STYLE. QUALITY. CONFIDENCE.